Last updated: June 27, 2025
At Moritotabi, we understand that sometimes plans change. That’s why we offer a simple and fair order cancellation policy.
🕒 Cancellation Window
You may cancel your order within 2 hours of placing it, provided it has not yet been processed or shipped.
To request a cancellation, please contact us immediately:
📧 Email: contact@moritotabi.com
📞 Phone: +44 7874 482342
🌐 Contact Us Form
Include your order number in your message so we can assist you quickly.
🚚 If Your Order Has Already Been Shipped
Once an order has been dispatched, we are unable to cancel it. However, you can still return the item once it arrives by following our Return and Refund Policy.
We offer:
- A 30-day return window
- Free return shipping
- No restocking fees
- Full refund once the returned item is received and inspected
❗️ Pre-Orders and Custom Orders
For pre-orders or specially requested items, cancellation may not be possible after a certain processing point. Please check product descriptions carefully or contact us before purchasing.
💳 Refunds for Cancelled Orders
If your cancellation request is approved before shipment:
- Your payment will be fully refunded to your original payment method
- Refunds typically take 5–7 business days to appear in your account, depending on your bank or card issuer
⚠️ Right to Cancel by Moritotabi
We reserve the right to cancel any order due to:
- Suspected fraud or unauthorized activity
- Pricing errors or out-of-stock items
- Incomplete or unverifiable customer information
If we cancel your order, you will be notified immediately and issued a full refund.
📩 Need Help?
We’re here for you. If you need help cancelling an order or have any questions, please contact:
📧 contact@moritotabi.com
📞 +44 7874 482342
🌐 Contact Us Page