Last updated: June 27, 2025
At Moritotabi, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we’ve made our return and refund process simple and hassle-free.
✅ Return Eligibility
You may return your item within 30 days of receiving it. To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- It must include all original packaging, tags, manuals, and accessories (if applicable)
- A valid proof of purchase or order confirmation is required
Items returned without meeting the above conditions may be refused or subject to a partial refund.
🚚 Free Return Shipping
We offer free return shipping on all eligible returns within the United Kingdom. Once your return request is approved, we will email you a prepaid return label to use for sending the item back to us.
📦 How to Initiate a Return
To start a return:
- Email us at contact@moritotabi.com or fill out our Contact Us form
- Provide your order number, a brief description of the reason for return, and any relevant photos if applicable (e.g., damaged or defective items)
- We’ll review your request and respond within 1–2 business days
- If approved, you’ll receive a prepaid return label and further instructions
💸 Refunds
Once we receive your returned item and inspect it, we will notify you of the approval status. If approved:
- A full refund will be issued to your original payment method within 5–7 business days
- You will receive an email confirmation once the refund is processed
Important: Your bank or card issuer may take additional time to reflect the refund in your account.
🔁 Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please:
- Return the original item following the return steps above
- Place a new order for the item you wish to receive
This ensures the fastest and most accurate service.
❌ Non-Returnable Items
We do not accept returns on:
- Gift cards
- Personalized or custom-made items (unless faulty)
- Items marked as Final Sale (Note: Currently, we do not sell final sale items)
📍 Contact Information
If you have any questions or need help, feel free to reach out:
- 📧 Email: contact@moritotabi.com
- 📞 Phone: +44 7874 482342
- 📍 Address: 12 Tremaine Road, London SE20 7TZ, United Kingdom
- 🌐 Contact Us Page
🔄 Processing Time
- Return approval: 1–2 business days
- Refund processing: 5–7 business days after return is received
- Total turnaround time: Typically 7–10 business days
Thank you for shopping with Moritotabi. We appreciate your trust and are committed to delivering an exceptional shopping experience.